ActivHeal Outstanding Achievement in Wound Care Award = Nurse Maree!

A massive congrats to nurse Maree, the recent recipient of the ActivHeal Outstanding Achievement in Wound Care Award for 2023 for the Oceania region. Maree has been recognised for a lifelong commitment of 41 years to wound care, and for her role in educating others to ensure positive patient outcomes. Here she is pictured with Andrew Brennen of Team Medical Supplies, and with nominator nurse Aline. Blackburn Clinic is so very lucky to have Maree leading our dedicated team of nurses.

Patient Feedback Survey Results

The General Practice located at Blackburn Clinic (Suite 5) surveyed 351 patients using a Practice Accreditation and Improvement Survey (PAIS). The PAIS is a well-established patient survey widely used by general practices across Australia to gather valuable feedback from patients, which informs meaningful quality improvement within the organisation.
97% of all patient ratings about the Blackburn Clinic general practice were ’good, very good or excellent’.
There were 28 areas assessed by the survey and we were excited to learn that the patient feedback from our previous accreditations (in 2016 and 2019) shows that we have consistently improved in all 28 areas over those seven years! Click on the image above to find out which 3 areas we identified for improvement and our proposed plans to achieve this.

Congratulations Wendy!

Last week our intrepid Office Manager, Wendy Cooney, headed off into the retirement phase of her life. Wendy was always a calm and steady influence, no matter what was thrown at her by Medicare or international pandemics! Wendy has experienced many changes since she started at Blackburn Clinic 35 years ago, especially in the area of technology. She embraced changes with dignity and so we’re sure she’ll thrive with this latest change.
We will miss Wendy enormously, but wish her all the best with her campervan travels and other endeavours. Her large family will continue to keep her busy.

Movember update – $3,686 raised so far

It’s almost the end of the month, so we thought you’d want to see a pic of our team’s Moustache progress! Here are Drs Yashar, Connoley and Qi sporting their ‘taches!

We are proud of the whole team for their activities (many preferred to Walk rather than grow facial hair!) and fundraising. There is still time to support Movember, who do great work for Men’s mental health and suicide prevention, prostate and testicular cancer.

Here’s the link to our team page:

https://au.movember.com/team/2299231

Video Consultations

Video consults may not be suitable for every medical condition or every person, but they can be a useful service which we are pleased to now offer. Face-to-face consults remain the gold standard and there will be a range of medical problems that your GP is unable to treat via video.

Patients can book video consults online for most Blackburn Clinic GPs. Using the AMS Connect app on your phone or tablet is easy if you have booked your video consult online. Click the image above for a step-by-step outline of the video consult process.

Congratulations to Doctors Alvin Kong, Megan Glenister, Robert Rametta & Karen Du

Congratulations to Dr Alvin Kong, Dr Megan Glenister, Dr Robert Rametta & Dr Karen Du (not pictured), who were recently awarded Fellowship to the Royal Australian College of GPs. This represents 10-14 years of training and hard slog. Alvin, Megan, Rob & Karen are key members of the Blackburn Clinic team and we are extremely proud of them on receiving this well-deserved recognition.

Carson Suite patient survey feedback

Blackburn Clinic Carson Suite surveyed 126 patients using a Practice Accreditation and Improvement Survey (PAIS). The PAIS is a well-established patient survey widely used by general practices across Australia to gather valuable feedback from patients, which informs meaningful quality improvement within the organisation. 98% of all patient rating about the Carson Suite were ‘good, very good or excellent’. There were 28 areas assessed by the survey and the results demonstrate that there are only two areas where we fell slightly below the benchmarked mean score and therefore, we should target for improvement. These are:
– providing information to patients about fees;
– helping patients see the doctor of their choice.